Legal document

Normax Terms and Conditions

Contractual terms for accessing and using the Normax service, published in full and available at any time from this page.

The legally authoritative version of the Normax Terms and Conditions is the Italian text below. This English page is provided for convenience; in case of discrepancy, the Italian version at /termini-e-condizioni prevails.
Last updated: April 1, 2026Jump to full text

1. Service Provider

The Normax service ("Normax," the "Service," the "Platform") is provided by:

  • Not a Design Company S.r.l.
  • Registered office: Via Cipro 1, 25124 Brescia (BS), Italy
  • Tax ID / VAT Number: C.F. e P. IVA 04730070986
  • Business Register No.: BS-637152
  • Certified Email (PEC): nadc@pec.it
  • Contact email: info@normax.it

In this document, "Not a Design Company S.r.l.," "NaDC," "we," "us," and "our" refer to the entity identified above.

2. Subject Matter

These Terms and Conditions ("Terms") govern access to and use of Normax by professionals, businesses, organizations, and, where permitted, individual users ("Customer," "User," "you").

Normax is a software-as-a-service (SaaS) platform that enables:

  • uploading, storing, organizing, and managing documents;
  • extracting, transforming, and indexing document content;
  • interacting with AI-assisted analysis, search, classification, or summarization tools;
  • managing your account, billing profile, subscription, and usage limits;
  • accessing consumption-based features, quotas, overages, or other licensing models.

The Service is provided solely in accordance with the features, technical limits, and pricing plans published on the website, in the dashboard, in the applicable commercial offer, or in the order executed by the Customer.

3. Acceptance of Terms

By accessing Normax, creating an account, activating a plan, clicking acceptance buttons, or using the Service, you represent that you have read, understood, and agreed to these Terms.

If you are using Normax on behalf of a company, entity, or organization:

  • you represent that you have the authority to bind it contractually;
  • you accept these Terms both in your individual capacity, to the extent applicable, and on behalf of the organization you represent.

If you do not accept these Terms, you must not access or use the Service.

These Terms must be read together with the following documents, which form an integral part hereof where referenced:

  • Privacy Policy, which describes the personal data processing carried out by Not a Design Company S.r.l. as data controller for its own purposes;
  • Data Processing Agreement (DPA), available at Data Processing Agreement, applicable when Not a Design Company S.r.l. processes personal data on behalf of the Customer in its capacity as data processor;
  • any applicable commercial offers, orders, SLAs, security policies, sub-processor policies, or special conditions for Enterprise Customers.

In the event of a conflict:

  1. any enterprise agreements or mutually signed orders shall prevail;
  2. then the DPA for matters concerning third-party data processing;
  3. then these Terms;
  4. then any referenced policies.

5. Access Requirements and Registration

To use Normax, you must create an account through third-party authentication systems. As of the date of these Terms, April 1, 2026, registration and access to Normax are managed through Firebase Authentication.

The User agrees to:

  • provide true, accurate, current, and complete information;
  • keep their credentials and access methods confidential;
  • not share their account with unauthorized parties;
  • promptly notify us of any unauthorized access, misuse, or suspected compromise.

If the Customer grants account access to its employees, contractors, or other authorized users, it remains responsible for their actions and for compliance with these Terms.

Not a Design Company S.r.l. reserves the right to reject registrations, require additional verification, suspend, restrict, or deactivate accounts if it detects — including through automated checks — fraudulent use, false or misleading identities, compromised credentials, creation of multiple accounts, or duplicate registrations intended to circumvent free plan limits or other violations of these Terms.

6. License to Use the Service

Unless otherwise provided in an order or enterprise agreement, Not a Design Company S.r.l. grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use Normax during the term of the subscription or free access period, solely for lawful internal purposes and in compliance with these Terms.

This license does not constitute any transfer of ownership of the software, code, documentation, models, interface, workflows, or any other element of the Service.

7. Service Description and Functional Limitations

Normax is a technical tool for operational and informational support. Unless otherwise agreed in writing:

  • it does not constitute a legal, notarial, tax, accounting, auditing, professional advisory, or regulatory certification service;
  • it does not guarantee that analyses, summaries, classifications, suggestions, or outputs produced by the system are complete, accurate, current, or suitable for any specific use;
  • it does not replace human judgment, internal controls, the advice of qualified professionals, or the Customer's own review.

The Customer remains solely responsible for:

  • evaluating the documents it uploads;
  • using the outputs generated by the Service;
  • any business, contractual, legal, regulatory, or operational decisions made based on the Service.

8. Plans, Quotas, Requests, and Usage Limits

Normax offers both free and paid plans, usage limits, monthly or periodic quotas, optional consumption-based features, overages, spending thresholds, and technical caps.

Unless otherwise commercially specified:

  • each plan includes only the features explicitly described on the website, in the dashboard, or in the applicable offer;
  • some plans may have limits on the number of requests, documents, storage, authorized users, usage frequency, or available features;
  • usage limits may be enforced automatically through server-side software controls;
  • upon exceeding applicable quotas, the Service may block further operations, restrict certain features, or apply the overage charges specified in the active plan.

For billing and licensing purposes, a "request" corresponds to a single message sent by the user to Normax. The number of attached documents or internal processing steps required to generate a response does not affect this count. As of the date of these Terms, each billable request equals 1 unit. Measurements recorded by Normax's systems are authoritative, absent manifest error.

9. Changes to Plans, Pricing, and Features

Not a Design Company S.r.l. may:

  • introduce, modify, or remove features;
  • change the structure, name, or content of plans;
  • update quotas, thresholds, technical specifications, or access conditions;
  • modify future pricing or billing models.

Changes will not have retroactive effect on already-paid periods, except as required by law or expressly provided in the agreement. In the event of material pricing changes affecting future renewals, Not a Design Company S.r.l. will provide reasonable advance notice exclusively by email to the address associated with the account.

10. Fees, Billing, and Payments

Access to certain plans or features requires payment of the fees indicated on the website, in the dashboard, at checkout, or in the applicable commercial offer.

Unless otherwise indicated:

  • prices are expressed in euros and are understood to be inclusive of VAT, where applicable;
  • fees may be charged on a monthly, annual, or other basis as specified at the time of purchase;
  • any variable amounts, consumption overages, or overage charges may be billed separately or included in the following period's invoice;
  • the Customer authorizes Not a Design Company S.r.l. and its payment processors to charge amounts due to the registered payment method.

Payments must be made using the methods made available by Not a Design Company S.r.l. or its payment providers. Unless otherwise indicated, payments are processed through Stripe.

Accepted payment methods may include:

  • payment cards: Visa, Mastercard, American Express, Discover, Diners Club, Cartes Bancaires, JCB, and China UnionPay;
  • digital wallets: Google Pay, Apple Pay, PayPal, Amazon Pay, and Revolut Pay;
  • direct debit: SEPA SDD;
  • installment or deferred payment solutions, where available, such as Klarna.

The availability of a specific payment method may depend on the country, device, Customer profile, payment provider verification, or technical limitations of the payment network used.

For each payment requiring an invoice — including B2B transactions and B2C Customers who provide their tax identification number — Not a Design Company S.r.l. will issue a proper invoice in accordance with applicable Italian regulations via the Electronic Invoicing Exchange System (SDI) within 10 days of the payment date.

The Customer is responsible for:

  • providing accurate and complete billing information;
  • keeping payment methods current;
  • paying any taxes, duties, or withholdings required under applicable law, other than those legally imposed on Not a Design Company S.r.l..

11. Stripe and Payment Providers

For the management of payments, subscriptions, invoices, renewals, plan changes, payment methods, and the customer portal, Normax uses Stripe.

By accepting these Terms, the Customer acknowledges that:

  • payment data is collected and processed directly by Stripe in accordance with its own terms and privacy policy;
  • Not a Design Company S.r.l. does not store complete payment card data in its own systems, except for information strictly necessary as made available by the provider;
  • Stripe acts as an independent data controller for the data required to process payments and fulfill its own regulatory obligations.

For more information, the Customer should review the terms and policies of the applicable payment provider, including, for Stripe: Stripe Services Agreement, Stripe Services Terms, and Stripe Privacy Policy.

12. Renewal, Cancellation, and Non-Payment

Unless otherwise specified at the time of ordering or in enterprise plans:

  • subscriptions automatically renew at the end of each billing period;
  • the Customer may disable auto-renewal or cancel their subscription through the options available in the billing portal or by contacting support, subject to the limits of the active plan;
  • cancellation takes effect immediately or at the end of the current period, depending on the plan, technical configuration, and applicable commercial conditions.

In the event of non-payment, rejected payment, chargeback, reversal, unjustified revocation, or outstanding balance:

  • Not a Design Company S.r.l. may suspend or restrict access to the Service;
  • it may suspend features, access, consumption-based services, overages, or, where applicable, site publication;
  • it may downgrade the account to a free plan, where available;
  • amounts accrued up to the date of suspension remain due, without prejudice to Not a Design Company S.r.l.'s right to recover any further amounts owed and related costs.

13. Trial Periods, Promotions, and Discounts

Any free trials, promotional credits, coupons, launch pricing, temporary discounts, or special offers:

  • are granted at Not a Design Company S.r.l.'s sole discretion;
  • may be subject to eligibility requirements, time limits, customer category restrictions, or additional conditions;
  • are not redeemable for cash;
  • may be revoked in cases of abuse, fraud, or violation of these Terms.

Upon expiration of a promotional period, standard prices then in effect will apply, unless otherwise indicated.

14. Permitted Use and Prohibited Conduct

The Customer and its authorized users agree not to:

  • use Normax for unlawful, fraudulent, or unauthorized purposes;
  • upload, store, process, or transmit unlawful, defamatory, discriminatory, obscene, deceptive, or rights-infringing content;
  • violate trade secrets, confidentiality obligations, intellectual property rights, contractual obligations, or applicable regulations;
  • upload malware, malicious code, ransomware, exploits, harmful scripts, or content designed to compromise the security or availability of the Service;
  • circumvent quotas, limitations, licensing systems, security controls, billing logic, or technical protection measures;
  • engage in reverse engineering, decompilation, unauthorized scraping, aggressive scanning, unauthorized penetration testing, or other activities that may harm the Service;
  • use the Service in a way that interferes with other customers, the infrastructure, or third-party providers;
  • use Normax to process data or content for which applicable law requires guarantees, certifications, or safeguards not offered by the Service, absent a specific written agreement.

Not a Design Company S.r.l. may implement technical and organizational measures to prevent abuse, including suspension, restriction, rate limiting, blocking, or content removal.

15. Business Accounts and Authorized Users

If the Customer is a company or organization:

  • the agreement is entered into with the legal entity that activates the Service;
  • the Customer may grant access to its authorized users within the limits of the purchased plan;
  • the Customer is responsible for managing access privileges, revoking access that is no longer needed, and the conduct of its authorized users.

The Customer must implement adequate internal security, training, and governance measures for use of the Service by its personnel.

16. Customer Data, Uploaded Documents, and Content Ownership

As between the parties:

  • Normax and Not a Design Company S.r.l. retain all rights in the software, application infrastructure, design, documentation, trademarks, proprietary datasets, workflows, configurations, and all other Service materials;
  • the Customer retains ownership of documents, files, prompts, data, content, metadata, and other information uploaded, transmitted, or generated in connection with its use of the Service ("Customer Data").

The Customer grants Not a Design Company S.r.l. a limited, non-exclusive license for the duration necessary to:

  • host, copy, transmit, organize, process, and make available the Customer Data;
  • execute the features requested by the Customer;
  • prevent fraud, abuse, security incidents, and malfunctions;
  • perform backups, technical logging, troubleshooting, maintenance, and activities strictly necessary for the delivery of the Service;
  • comply with legal obligations or authority orders.

The Customer represents and warrants that it holds all rights, title, legal bases, authorizations, and consents necessary to upload and process Customer Data through Normax.

17. Confidentiality

Each party agrees to treat as confidential the other party's confidential information received or learned in the course of the contractual relationship.

"Confidential Information" includes, by way of example:

  • documents and data uploaded by the Customer;
  • prompts, workflows, outputs, and non-public commercial information;
  • technical specifications, code, application logic, roadmaps, non-public pricing, credentials, and security measures.

Confidentiality obligations do not apply to information that the receiving party demonstrates:

  • was already lawfully known to it without any obligation of confidentiality;
  • has become public without breach of this agreement;
  • was lawfully received from third parties without any obligation of confidentiality;
  • must be disclosed by law, regulation, or authority order, provided that disclosure is limited to the minimum necessary, where permitted.

18. Personal Data Processing and Privacy Roles

When Not a Design Company S.r.l. processes personal data for its own purposes — such as account registration, service security, administrative management, billing, abuse prevention, or support — it acts as the data controller, as described in the Privacy Policy.

When Not a Design Company S.r.l. processes personal data contained in documents, prompts, or other Customer Data on behalf of the Customer solely for the purpose of delivering Normax, Not a Design Company S.r.l. generally acts as the data processor and the Customer acts as the data controller or otherwise the party responsible for the lawfulness of the processing.

In such cases:

  • the processing relationship is also governed by Normax's DPA;
  • the Customer instructs Not a Design Company S.r.l. to process the data only to the extent necessary for the delivery of the Service;
  • the Customer warrants that it has an adequate legal basis for using the Service and for providing data to Not a Design Company S.r.l..

19. Service Security

Not a Design Company S.r.l. implements reasonable and proportionate technical and organizational measures, consistent with the state of the art, the nature of the Service, and the risks involved, aimed at protecting Customer Data from unauthorized access, loss, disclosure, or accidental or unlawful destruction or alteration.

Unless otherwise specified in dedicated policies or enterprise agreements, such measures include:

  • user authentication and logical access controls;
  • separation between client access and administrative access;
  • technical logging and security event monitoring;
  • use of cloud infrastructure managed by qualified providers;
  • encryption of data in transit using secure protocols such as HTTPS/TLS;
  • at-rest protections provided by the cloud infrastructure and managed providers used by Normax;
  • backups, redundancy, maintenance processes, and incident response procedures to the extent reasonably applicable.

Absent an express written agreement, Normax does not offer a guarantee of end-to-end encryption of content uploaded by the Customer, nor customer-specific cryptographic key custody.

20. AI, Automation, and Third-Party Processing Providers

Normax uses Anthropic's Claude models to analyze, structure, transform, or generate outputs from Customer Data.

The Customer acknowledges that:

  • for AI features, Not a Design Company S.r.l. transmits to Claude only the prompts, document excerpts, instructions, and metadata strictly necessary for the specific operation requested;
  • prior to transmission to Claude, Not a Design Company S.r.l. applies data minimization criteria and does not transmit the Customer's company name or personal data when such elements are not necessary for the requested processing;
  • Customer Data and content transmitted to Claude are not used by Not a Design Company S.r.l. or Anthropic to train general-purpose models;
  • Anthropic may retain data sent to Claude for up to 30 days solely for safety and abuse monitoring purposes, in accordance with the documentation referenced in these Terms;
  • AI-generated output may contain errors, omissions, oversimplifications, hallucinations, or incorrect interpretations;
  • the Customer must independently verify outputs before relying on them for operational, contractual, regulatory, or strategic decisions.

For further details, the Customer should consult Anthropic's public documentation referenced in these Terms: Anthropic legal terms – archive and Anthropic privacy / retention details – archive.

21. Sub-Contractors and Sub-Processors

As of the date of these Terms, April 1, 2026, Normax uses the following third-party services:

  • Firebase Authentication for user registration, login, and identity management;
  • Firebase App Hosting for application hosting;
  • Firebase Functions for server-side logic execution;
  • Firebase Storage for storing uploaded files and documents;
  • Firebase Firestore for the application database and operational metadata;
  • Google Analytics for analytics and usage measurement;
  • Google reCAPTCHA Enterprise for bot, spam, abuse, and malicious traffic prevention;
  • Anthropic Claude for AI processing features;
  • Stripe for payments, subscriptions, and billing.

Firebase services and Anthropic Claude process data on behalf of Not a Design Company S.r.l. to the extent necessary for the delivery of the Service, as set forth in the DPA and applicable privacy documentation.

Firebase services are provided by Google and are governed by the Firebase Data Processing and Security Terms and the Privacy and Security in Firebase documentation.

Stripe processes payment data in accordance with its own terms and, for such activities, operates as an independent entity under applicable law and contractual documentation.

Google Analytics and Google reCAPTCHA Enterprise are used by Not a Design Company S.r.l. for analytics, security, and abuse prevention purposes. These services are not used to analyze the content of documents uploaded by the Customer.

22. International Data Transfers

As of the date of these Terms, April 1, 2026, Customer data stored directly by Not a Design Company S.r.l. for the delivery of Normax is hosted on infrastructure located within the European Union through Firebase App Hosting, Firebase Storage, and Firebase Firestore.

Transfers or access to personal data outside the EEA occur only to the extent strictly necessary for the use of:

  • Anthropic Claude, for AI features;
  • Stripe, for payments, subscriptions, and billing;
  • Google Analytics and Google reCAPTCHA Enterprise, limited to technical, telemetric, navigation, and security data required for their respective functions.

Where international transfers of personal data subject to GDPR or equivalent regulations occur, Not a Design Company S.r.l. will implement the measures required by applicable law, which may include:

  • adequacy decisions;
  • standard contractual clauses;
  • reasonable supplementary measures;
  • other lawful transfer mechanisms provided under applicable regulations.

23. Logging, Audit, and Monitoring

Not a Design Company S.r.l. may record technical logs, security events, diagnostic data, audit trails, usage metrics, and operational information necessary to:

  • deliver the Service;
  • verify quotas, billing, overages, and correct operation;
  • prevent fraud, abuse, and unauthorized access;
  • perform debugging, support, maintenance, and reliability analysis;
  • comply with regulatory obligations or authority requests.

Such information will be processed in accordance with the principles of necessity and proportionality, for the time reasonably required for the purposes stated or prescribed by law.

24. Backups, Availability, and Maintenance

Not a Design Company S.r.l. commits to maintaining Normax with a reasonable level of professional diligence. However, unless a separate written SLA is agreed upon:

  • the Service is provided without a guaranteed minimum uptime level;
  • outages, slowdowns, maintenance windows, errors, or unavailability may occur;
  • Not a Design Company S.r.l. may temporarily suspend the Service for maintenance, updates, or technical or security reasons, or as required by third-party providers.

Any SLAs, support response times, disaster recovery plans, or specific business continuity commitments apply only if expressly agreed in writing.

25. Support

Standard support, if included in the active plan, is provided through the channels indicated on the website or in the dashboard.

Unless otherwise specified:

  • response times are not guaranteed;
  • support is provided in the language and during the hours determined by Not a Design Company S.r.l.;
  • requests related to custom integrations, regulatory advisory, due diligence, audits, or enterprise configurations may require a separate agreement.

Support contact: info@normax.it

26. Data Retention, Export, and Deletion

During the contractual relationship, the Customer may have access to its data and documents within the limits of the features available in the Service.

Upon termination:

  • access to the Service may be deactivated immediately or at the end of the current period, depending on the plan and the reason for termination;
  • Not a Design Company S.r.l. may provide a reasonable period for data export, if technically supported and absent security or legal obligations to the contrary;
  • thereafter, data may be deleted, anonymized, or rendered inaccessible in accordance with applicable retention periods and subject to any legally required retention obligations.

The Customer is responsible for exporting its data in a timely manner prior to the final termination of the account or the Service.

If a user wishes to permanently delete their account, they must submit a request to info@normax.it from the email address associated with their account. Upon receipt of the request and completion of any reasonably necessary verification, Not a Design Company S.r.l. will delete from its servers all user data associated with the account, including uploaded documents, except as required by law or where data must be temporarily retained for the management of disputes, security, or fraud prevention.

27. Suspension and Content Removal

Not a Design Company S.r.l. may suspend, restrict, or terminate access to the Service, in whole or in part, with immediate effect if it:

  • reasonably and in good faith believes there is a violation of these Terms;
  • detects a security risk to the Service, data, or third parties;
  • receives a request from a competent authority;
  • identifies non-payment, fraud, chargebacks, abuse, creation of multiple accounts to circumvent free plan limits, or other evasive conduct;
  • determines that the Customer's conduct may expose Not a Design Company S.r.l. or third parties to liability, damages, or reputational risks.

Where reasonably practicable, Not a Design Company S.r.l. will provide notice of suspension and, where appropriate, a cure period.

28. Intellectual Property

All intellectual and industrial property rights relating to Normax — including software, source and object code, layouts, interfaces, trademarks, domain names, logos, documentation, databases not belonging to the Customer, know-how, workflows, models, graphic elements, and content developed by Not a Design Company S.r.l. — remain the exclusive property of Not a Design Company S.r.l. and/or its licensors.

Absent express written consent, the Customer may not:

  • copy, reproduce, distribute, sell, sublicense, or commercially exploit the Service;
  • modify, adapt, translate, decompile, or create derivative works of the Service;
  • remove proprietary notices, copyright notices, trademarks, or technical protection measures.

29. Feedback

If the Customer provides suggestions, comments, ideas, improvement requests, or feedback regarding Normax ("Feedback"), Not a Design Company S.r.l. may use such Feedback freely, without obligation of compensation, attribution, or restriction, provided that this does not transfer ownership of Customer Data to Not a Design Company S.r.l..

30. Customer Representations and Warranties

The Customer represents and warrants that it:

  • will use the Service in compliance with applicable laws, including those governing privacy, employment, intellectual property, competition, export controls, and cybersecurity;
  • will upload only data and content it is authorized to process;
  • will not rely exclusively on Normax for critical compliance obligations without adequate independent verification;
  • has independently assessed the suitability of the Service for its own needs and regulatory requirements.

31. Indemnification

The Customer agrees to indemnify, defend, and hold harmless Not a Design Company S.r.l., its directors, employees, contractors, and suppliers from and against any claim, demand, penalty, cost, damage, loss, or expense — including reasonable attorneys' fees — arising from:

  • unlawful or non-compliant use of the Service;
  • violation of these Terms;
  • infringement of third-party rights by Customer Data or by the Customer's use of the Service;
  • absence of a legal basis, authorization, or consent for the processing of uploaded data.

32. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available."

Not a Design Company S.r.l. makes no express or implied warranties, including without limitation:

  • warranties of merchantability, fitness for a particular purpose, non-infringement, or continuity of service;
  • warranties that the Service will be continuously available, error-free, secure, or compatible with any system, workflow, or Customer requirement;
  • warranties that Service outputs, including AI outputs, are accurate, complete, current, or aligned with the Customer's objectives.

33. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Not a Design Company S.r.l. shall not be liable for indirect, consequential, incidental, punitive, reputational, or lost-profit damages, loss of data, loss of opportunity, or business interruption;
  • Not a Design Company S.r.l.'s total liability for any claim arising out of or related to these Terms shall not exceed the total amounts paid by the Customer to Not a Design Company S.r.l. in the 12 months preceding the event giving rise to the claim.

The limitations above do not apply to the extent that applicable law prohibits such exclusion or limitation, including cases of willful misconduct, gross negligence, or other non-waivable circumstances.

34. Force Majeure

Not a Design Company S.r.l. shall not be liable for delays, malfunctions, or failures caused by events beyond its reasonable control, including without limitation:

  • power outages, network failures, internet or cloud provider unavailability;
  • widespread cyberattacks, third-party security incidents, pandemics, wars, civil unrest, or strikes;
  • governmental orders, payment service interruptions, or technology provider outages.

35. Term and Termination

This agreement remains in effect:

  • for free plans, until account termination or Service suspension;
  • for paid plans, for the duration of the active subscription period and any subsequent renewals, absent cancellation, withdrawal, or termination.

Not a Design Company S.r.l. may terminate the agreement or discontinue access to the Service:

  • upon Customer breach;
  • for legal, regulatory, or security reasons;
  • in the event of general discontinuation of the Service or a product line, with reasonable advance notice where possible.

The Customer may discontinue use of the Service at any time and, for paid plans, cancel renewal through the mechanisms available in their account or billing portal.

36. Consumer Right of Withdrawal

If the Customer is acting as a consumer under applicable law, they may exercise the right of withdrawal within 14 days of entering into the agreement by sending a notice to info@normax.it from the email address associated with their account, clearly expressing their intent to withdraw.

Upon receipt of the withdrawal request, Not a Design Company S.r.l. will immediately deactivate access to the Service.

The right of withdrawal is not available, to the extent permitted by applicable law, if the consumer has requested immediate activation of the Service and has already made significant or intensive use of it, to the extent that the economic value of the initial usage period has been substantially exhausted. In such cases, the consumer is not entitled to a full refund through withdrawal.

Outside of cases where the right of withdrawal may be validly exercised, the consumer may only cancel the renewal of the plan, effective as of the next expiration date of the already-paid billing period.

If the consumer has purchased an annual plan and requests early termination within 14 days but withdrawal is not available for the reasons stated above, Not a Design Company S.r.l. will recalculate the amount due by applying the full price of the corresponding monthly plan for the period already used — with a minimum charge equal to one full month — and will refund only any remaining amount attributable to unused months.

37. Consumer Users

Normax is primarily designed for professional and business use, but may also be used by consumers where permitted by the plan, available features, and applicable law. If the Service is used by a consumer under applicable law:

  • their non-waivable rights under the Consumer Code or other mandatory provisions remain unaffected;
  • the provisions of these Terms shall be interpreted and, where necessary, supplemented or disapplied to the extent required by mandatory law.

38. Amendments to These Terms

Not a Design Company S.r.l. may update these Terms at any time for legal, technical, organizational, security, service evolution, or commercial reasons.

Amendments will take effect on the publication date indicated in the document or on a different date as communicated. In the event of material changes, Not a Design Company S.r.l. will endeavor to provide reasonable notice via the website, email, dashboard, or other appropriate means.

Continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

39. Notices

Notices related to the Service or the contractual relationship may be sent:

  • by Not a Design Company S.r.l. to the email address associated with the account, through in-app notifications, the dashboard, website alerts, or other reasonable channels;
  • by the Customer to the contact information specified in these Terms or on the website.

The Customer is responsible for keeping their contact information current.

40. Governing Law and Jurisdiction

These Terms are governed by Italian law, excluding its conflict-of-laws provisions.

Any dispute relating to the validity, interpretation, performance, or termination of these Terms shall be subject to the exclusive jurisdiction of the courts of Brescia, without prejudice to any non-waivable rights of consumers or to any alternative provisions in enterprise agreements.

41. Miscellaneous

If any provision of these Terms is found to be null, void, or unenforceable, the remaining provisions shall remain in full force and effect.

Not a Design Company S.r.l.'s failure to exercise any right under these Terms shall not constitute a waiver of that right.

The Customer may not assign this agreement or transfer its rights and obligations without prior written consent. Not a Design Company S.r.l. may assign or transfer this agreement in connection with corporate reorganizations, mergers, asset sales, or similar transactions.

These Terms, together with the referenced documents, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior understandings, whether oral or written, on the same subject matter.